• Caledon Villa
  • Pre-Arrival
  • Arrival At The Hotel
  • Housekeeping
  • Public Areas
  • Dining
  • Departure

Your Safety Matters

The safety of our guests and team members is our top priority, therefore we have analysed each element of your stay to best assess how we can keep you comfortable and safe during your stay with us.

Please see below list of measures which we have implemented, kindly note these guidelines and regulations will be under constant review and we will update them regularly in line with the latest government advice. 

We very much look forward to welcoming you back.

OUR TEAM:

  • Every member of our team has completed training on the Guest House COVID-19 protocol.
  • All our team members will be temperature checked upon arrival at the Guest House and screened for any COVID-19 symptoms.
  • Team members will be provided with PPE relevant to their area of work and given full training on how to use it correctly.
  • Hand sanitising stations have been added throughout all public and back of house areas.
  • Clear guidelines are displayed in all back of house areas for staff and guests information.

Should you develop any symptoms of Covid-19 during your stay we request that you notify the Manager immediately who will assist you further.

FAQs

Should you present with any symptoms of Covid-19 during your stay we request that you stay in your bedroom and contact NHS 111 who will provide further instructions.

We ask that you also contact our reception team to advise them, will liaise with you to find out if you need any additional amenities and these will be left outside your door along with any food and beverage items throughout your isolation.

During these uncertain times, we understand that flexibility is important; all new reservations can now be amended or cancelled up to 48 hours prior to arrival.

For bookings made directly with us-
If you were due to be staying with us during the period of the imposed lockdown stages & your accommodation does not fall under corporate travel, our team will be in contact with you to arrange an alternative stay date of your choice, subject to availability within a 12 month period of the hotel reopening. To discuss this further please get in touch with our General Manager, Bernice McCarthy – bernice@caledonvilla.co.za

 

For bookings made through a third-party-
If you were due to be staying with us during the period of the imposed lockdown stages & your accommodation does not fall under corporate travel, we kindly ask you to please contact the provider you booked through, and amend your reservation directly with them.
We thank you for your continued support and we are looking forward to welcoming you back.

PRE-ARRIVAL

We request that should you be displaying any symptoms of Covid-19 that you call us to postpone your stay with us. These include a new persistent cough, high temperature or loss of smell and taste.

You will receive the following documents prior to your arrival at the Guest House:

  • Reservation confirmation
  • Our in-house protocols
  • Registration Card
  • COVID-19 health questionnaire (government regulation)
  • A request for a copy of your passport
  • Breakfast menu for selection

We kindly request that you complete all necessary documents prior to arrival at the Guest House and return these via email to minimize contact time during the check-in process.

ARRIVAL AT THE GUESTHOUSE

We request that if you are displaying any symptoms of Covid-19 that you do not enter the Guest House. These include a new persistent cough, high temperature or loss of taste and smell.

Upon on arrival you will be greeted by our friendly reception staff that will scan your temperature with a contactless thermometer and provide you with hand sanitiser before entering the Guest House, as well as sanitise your luggage handles, should you require assistance with your luggage.

Necessary hygiene precautions will be taken at Reception to ensure items and surfaces are disinfected.

  • Our reception team will sanitise their hands and surfaces between each guest.
  • To minimize contact on arrival, we will send you relevant information and documents that require to be completed, prior to your arrival.
  • All room keys will be sanitised.
  • Pens and credit card machines at Reception will be sanitised after every use.

If you have any special requirements, please do not hesitate to contact us prior to arrival and we will make the necessary preparations with everyone’s safety in mind.

HOUSEKEEPING

Our staff will be taking necessary precautions whilst cleaning rooms.

  • Every guest bedroom and bathroom will be cleaned and fully sanitised and not re-entered prior to your arrival.
  • Our Housekeeping team will be provided with full PPE to use whilst cleaning your room and the PPE will be sanitised between each bedroom. They will also have all windows and doors open during this process to ensure proper ventilation.
  • We will not be entering your room to clean during your stay, should you require any additional linen, toweling, guest amenities or beverages please contact Reception.
  • Should you wish for your room to be cleaned during your stay, please inform us upon arrival.
  • We will not be able to provide any turndown service during this time.
  • All linen is cleaned and returned sanitised.

PUBLIC AREAS

  • There will be visible signage around the hotel regarding cleaning and safety protocols.
  • When moving around the Guest House we request that you please be considerate of the social distancing rule and always wear your mask.
  • We have set up hand sanitiser stations throughout the Guest House, we politely request that you use these.
  • All leaflets and collateral will be removed from the Guest House – should you require any information please do not hesitate to ask Reception who will be more than happy to assist.
  • All staff will be issued with the relevant PPE and will be trained on all updated safety procedures.

Public Areas will regularly be cleaned and disinfected.

  • We will be extensively cleaning all door handles, handrails and other high touch point areas throughout the day.
  • The entire Public Reception area will also be sanitized frequently during the day.

Bathrooms will be equipped with the necessary facilities to ensure hygiene.

  • In our public area bathroom we will be providing paper towels.
  • The bins in our public area bathroom will be emptied on a regular basis.
  • In order to avoid unnecessary use of the public bathroom facilities, we politely request that our in-house guests use their own bathroom where possible.

BREAKFAST

  • Breakfast will be served within social distancing measurements.
  • Breakfast can also be taken in your room, kindly inform us regarding that at arrival.
  • Our usual breakfast buffet has been replaced with selection of ala carte options.
  • All our team members will be provided with relevant PPE and safety training and will always wear masks and gloves during service.
  • Hand sanitizers will be provided at the entrance to the dining area
  • Our dining area will be deep cleaned and sanitised daily
  • Should you wish to have breakfast in your room we kindly request that you inform us upon arrival.

DEPARTURE

You may request a final bill to be emailed to you by Reception the night before your departure.

Necessary hygiene precautions will be taken at your Departure.

  • All credit card machines will be sanitised between guests.
  • All room keys will be taken from you and sanitised after use.
  • All pens will be sanitised before and after use.

We request that you use the hand sanitizers provided before departure from the Guest House.

Dear Valued Guest, 

Firstly and most importantly, we trust that you and your loved ones are safe and well during these challenging times.
In line with Government regulations, Caledon Villa is now open for local corporate travel.

We are busy working behind the scenes and have implemented and will adhere to all protocols set out by the government, which will most likely be in place for the short to medium term, in order to keep you our valued guests and our wonderful team members safe, whilst still enjoying your visit with us. Furthermore, please see below for more information on existing and future bookings.

New bookings
During these uncertain times, we understand that flexibility is important; all new reservations can now be amended or cancelled up to 48 hours prior to arrival.

Existing bookings
For bookings made directly with us-
If you were due to be staying with us during the period of the imposed lockdown stages & your accommodation does not fall under corporate travel, our team will be in contact with you to arrange an alternative stay date of your choice, subject to availability within a 12 month period of the hotel reopening. To discuss this further please get in touch with our General Manager, Bernice McCarthy – bernice@caledonvilla.co.za

For bookings made through a third-party-
If you were due to be staying with us during the period of the imposed lockdown stages & your accommodation does not fall under corporate travel, we kindly ask you to please contact the provider you booked through, and amend your reservation directly with them.
We thank you for your continued support and we are looking forward to welcoming you back.

Kind Regards
Bernice McCarthy | General Manager

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